MT
Mogomotsi T

1 reviews | Active since Mar 2009

21 Dec 2017, 15:11

Unable to port my number to Vodacom

On Monday 11th December I went to Vodacom store in Centurion Mall, to port my number from cell-C to Vodacom. But they could not tell me on how long the porting process will take, I just have to wait. It will be up to cell-C to release it on their network. I called CellC to ask them when are they releasing my number from their network, they said all what is needed to be done on their side is done, it is up to Vodacom to put me on their network. After 5 days I went to a Vodacom Store in Menlyn to check for me what is wrong, they said it is still pending, I must wait. I waited till I called the 111 number for help, they gave me a a number to call if it s not ported after 8 days, it is now the 21st December still no porting. Called the ********** 326 number, and they told me to read the 89*** number on sim and said something was dot done correctly, I went to the store again today for them to port again and/or correct whatever was wrong, spent a century in hat shop now I wait again. Reminder of why I moved to cellc agin in the first place. 11 days later, number is still with cellc

0
Replies (2)
Vodacom
Vodacom's reply21 Dec 2017, 15:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Dec 2017, 09:36
Official

Good Day Mogomotsi,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO