Unable to port my number

I had taken a new contract via the Employee Advantage program that my Employer offers with Vodacom. I had requested for my business number to be ported from Cell C to my new Vodacom contract on the 26th Feb 2016. The lady over the phone was happy to do my number port before I received my new phone, she ported my number and I received a sms stating that my request to port to Vodacom was received by my network and has been approved. Please visit your nearest Vodacom approved outlet. I then went to the Vodacom care store in Gateway after receiving my phone via delivery on the 1st March and this is when I was told that they cannot help me as I have been given a new Vodacom number with my new contract and I needed to call Employee Advantage to assist me with porting my number. I have since been speaking to the consultant Jordon there almost everyday ...trying to figure out how I can get my number ported- NO HELP! I was then told by Jordon on the 8th of March that the best way would be for me to cancel this new contract ,have them pick up my new phone and start the process again. I agreed. My phone has not been picked up to date. I now want Vodacom to port my number on the phone I have