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Andisiwe M

1 reviews | Active since Sept 2023

06 Sept 2023, 18:15

Unable to Port back my number to Telkom. I must wait for 2 months

Vodacom is a ****. I need to wait for 2 months to port back my number to Telkom. I will not recommend anyone to use useless Vodacom services.

0
Replies (5)
Vodacom
Vodacom's reply07 Sept 2023, 10:19
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AM
Andisiwe M's update07 Sept 2023, 18:10
Reviewer Update
Good day
“Dear Vodacom Customer. Your service ticket with reference number EC-1M9M-304MS8 has been closed. Thank you Vodacom.”
This is last communication received and the call centre is unable to advise what this means . Can someone please call me tomorrow to give me an update?
AM
Andisiwe M's update07 Sept 2023, 18:12
Reviewer Update
Below is the evidence
Telkom SA:Dear Customer,
Your port-in validation PIN is: 426502 and expires in 10minutes. Please contact Telkom Mobile on 081 180 for more details
AM
Andisiwe M's update07 Sept 2023, 18:13
Reviewer Update
Another evidence
Telkom SA:Dear Customer,
Your port-in validation PIN is: 637087 and expires in 10minutes. Please contact Telkom Mobile on 081 180 for more details
Please advise if you need more evidence?
AM
Andisiwe M's update07 Sept 2023, 18:14
Reviewer Update
Telkom requested permission twice and it was rejected by Vodacom.