RR
Riyadh R

1 reviews | Active since May 2010

10 Dec 2017, 23:12

Unable to port

I’ve attempted to port to Vodacom since 1 December. It’s now the 10th and my previous sim has been disabled but between ISD and your systems C3 D and M2. Nobody knows what’s going on. Nobody in the porting department gives a damn and all the while I have absolutely no service. I’m missing business, having emergencies and incurring costs because people can’t reach me. If you don’t want new customers, just say so. I’ll take my business elsewhere. For a port to take 10 days already and not even be close to sorted is ridiculous.

0
Replies (2)
Vodacom
Vodacom's reply11 Dec 2017, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Dec 2017, 08:32
Official

Dear Riyadh

Please be advised feedback has been sent to you via SMS.

Regards,

RJ