UNABLE TO PORT

Requested Port on 9th March and was given pin 9h10 a.m. Nothing had happened after 27 hours. Requested again and received pin 10th March at 11h41 a.m. It is the 11th and 24 hours later and nothing again. Whilst Claremont has been helpful and have a reference number from their porting department I am still in the dark. I am thinking of returning to CELL C. So frustrated. I wish to retain my existing cell number and do pay as you go. My son ported over and no problems.