YP
Yvette P
1 reviews | Active since Jul 2020
08 Jul 2020, 15:41
Unable to perform cancellations
Disgusting and disappointing. Literally taken two weeks to cancel a contract, with still no resolve. Have held on for on average 20 minutes per call. Spoken to numerous consultants. Spoken to store managers and spoken to so called customer care managers at Vodacom head office and still we cannot cancel a contract.
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Vodacom's replyOfficial
09 Jul 2020, 09:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2020, 09:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team