LS
Lydia S

1 reviews | Active since Nov 2013

13 Feb 2018, 11:00

Unable to pay due to unemployment

Hi

I have previously contacted your call center due to me not being able to pay my contract due to being let go at work. Now I am being taken legal action against. Now please tell me what I must do since it is a year later and I am still unemployed and unable to pay.

0
Replies (4)
Vodacom
Vodacom's reply13 Feb 2018, 12:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LS
Lydia S's update13 Feb 2018, 12:30
Reviewer Update
Please ensure that contact is made via email.
Vodacom
Vodacom's reply13 Feb 2018, 13:49
Official

Good day,

Feedback has been provided.

Regards,
RM

LS
Lydia S's update13 Feb 2018, 15:08
Reviewer Update
I have been told to contact another department, that doesn't really assist me. If you are going to provide assistance please let the _relevant_ department contact me.