EG
Edwin G

1 reviews | Active since May 2011

16 Feb 2016, 08:38

Unable to open my e-Bill due to Ecrypt

Please Vodacom I was happy with the PDF format I use to receive my bill because i could open it from any PC or even my phone. Every month I have to phone to vodacom to mail me my account in PDF format. Now this Ecrypt is really not working and it also gets my Anti virus excited and I have now contacted customer care to please Post my Bill to me via the old fashioned Post Office for this Ecrypt is a waste of my time and highly frustrating. I still have to phone accounts department later today to ask them to e-mail me this months bill in pdf format<br> <br> Maybe when Vodacom decides to revert back to the PDF format will I accept them to mail it to me via e-mail<br> <br> Regards<br> Edwin

0
Replies (1)
Vodacom
Vodacom's reply16 Feb 2016, 09:32
Official
Hello edwin1977,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in order to assist you.

Kind regards

Consumer Website Team