JvdM
Jacques van der Merwe
1 reviews | Active since Apr 2014
22 Jun 2023, 19:27
Unable to move Fibre
We have a fibre line and moved house. This marks day 23 of paying for a service that we are unable to use because the guys at Vodacom cant do their work. All they have to do is active the Fibre at the new premises. Its already installed and everything. Yet, for 23 days vodacom has done nothing. Even after 9 call to the call centre. Nothing. Useless. They lost me as a customer forever.
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Vodacom's replyOfficial
23 Jun 2023, 07:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jun 2023, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team