Unable to make some outgoing calls

Item: Vodacom
Rating: 2
Author: Chris B

After telephone number was ported to Vodacom - unable to make some outgoing calls to suppliers, customers and Telkom - message insufficient credit - still hundreds of minutes available. Called multiple times, received reference numbers but no resolution: A1-XEXP-HK021Q, A2-1IFA-7J1WW, A2-1JS3-6IZX3. Nothing done to resolve issue, call centre totally useless. on-going for months - worst decision that was ever made to port to Vodacom.

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Replies (1)

Vodacom's replyOfficial

08 Mar 2016, 11:26

Hello UnappyMTNer,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Vodacom's reply08 Mar 2016, 11:26

Official

Hello UnappyMTNer,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team