Unable to make calls or send sms's
<p>I ended my contract with Vodacom due to what I considered as invalid billing. </p> <p>However , one month later (since 1 december ) , I am unable to make calls or send sms's from my cell phone. </p> <p>As an apology , Vodacom sent me 1gig of data (which i could not use due to the fact that my mobile data stoppped working as well) .</p> <p>This is apart from the airtime that I have lost after topping up , due to the fact that I have been unable to use it because of the non-delivery of service. </p> <p>I have called your call centre approximately 8 times this month . </p> <p>Each call centre agent promises to log a call (not providing me with a reference number telephonically) , with a promise that a reference number will be sms'd to me. This has never happened . </p> <p> </p> <p>Please can some one competent contact me to handle my issue . </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
