Unable to make calls for almost to weeks!!!

<p>I have not been able to dial out from my phone for almost two weeks and have called your customer care more than five times. Your team has promised to resolve this issues and get back to me but i have not heard from anyone. </p> <p> </p> <p>I went to Vodacom customer care walk- in centre yesterday and was told that my issue has been escalated. I cant wait any longer and you need to resolve my issue today! I am paying for a non existing service at the moment.</p> <p> </p> <p>My ref: 1- ********** 10034</p>