JH
Jeane H
1 reviews | Active since Sept 2019
14 Sept 2019, 11:33
Unable to make calls
After 5 days my one number can make calls again. The call centre sent me to a vodashop. Vodashop phoned them and sincerely apologised that they sent me there as they were unable to fix the problem. They said the call centre was suppose to escalate it to a specialist. It was not necessary for me to go to a Vodashop. Thank you Menlyn Vodashop for logging the calls. It is day 6 and my other number is still unable to make calls. The call centre excuse is that they upgraded their network, that is why my number is not working. I can receive calls, go on the internet, whatsapp working, everything working, except I can not male any calls. Very dissappointed. Been a customer of them for more than 18 years.
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Replies (3)
Vodacom's replyOfficial
14 Sept 2019, 11:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2019, 11:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JH
Jeane H's updateReviewer Update
14 Sept 2019, 12:34The last time you also said you will phone, still waiting for that phone call.
JH
Jeane H's update14 Sept 2019, 12:34
Reviewer Update
The last time you also said you will phone, still waiting for that phone call.
Vodacom's replyOfficial
23 Sept 2019, 15:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Sept 2019, 15:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team