EL
Euline L

1 reviews | Active since Aug 2009

08 Apr 2016, 21:08

Unable to Lock Line

<br> I just spend over an hour on the phone with the call centre being cut off so many times to lock a line that was ****** earlier today. The reason why they cannot lock the number is because my account is in arrears, after I have made payment and received the sms stating that the payment is reflecting they still could not lock my line, now I have to wait at least 24 hours before they can lock my number. So for 24hours the person who stole my phone can rack up my bill and Vodacom seems not to care at all. <br> I simply can not believe the incompetence of Vodacom. So this is my message to all Vodacom users please keep your number safe over the weekends because Vodacom seems to only be able to work during week days or when it suits them<br>

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2016, 07:23
Official
Hello Euline,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,