Unable to Load Airtime on Top Up Contract

I am currently on a top up contract with Vodacom. I bank with FNB and have purchased airtime via mobile banking dialling *130*321# and purchased airtime for my cell phone account on 16/07/2015, purchasing R149, R29 and R12. All these amounts have been deducted from my FNB banking account. This has been confirmed with my Bank and I told to contact Vodacom. <br> <br> Additionally, a prepaid voucher was purchased from Clicks in Cavendish Square on 20/07/2015 for the total value of R110. I tried to put the airtime in by dialling *100*01*followed by the pin. The following error message comes up \Your recharge could not be processed. Please phone Customer Care on 111'<br> <br> I then proceeded to contact customer care and they did not know how to resolve the issue. Calls were made on both 18 July 2015 (regarding the mobile banking) and 20 July 2015 (regarding the prepaid voucher purchased)<br> <br> I have now spent a total of R300 and none of this airtime has been reflected on my cellphone account to date. Considering that I have had this account with Vodacom for about 8 years