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wR
w R

1 reviews | Active since May 2012

20 Dec 2017, 15:22

unable to help unable to provide technical support

just moved from glocell to vodacom. had call forwarding workong 100% on my android now it doesnt work on vodacom. I called the help desk 4 times in 1 day had to give same details each time which is so frustrating and had to re-epxlain the same problem that the call forwarding still doesnt work . the person on customer care kept me holding a long time each of the times i called said it was no now activated and would work. ITS STILL NOT WORKING!!!!!!!!!!!!!!!!!!

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Replies (3)
Vodacom
Vodacom's reply20 Dec 2017, 17:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

wR
w R's update22 Dec 2017, 15:31
Reviewer Update
Initially, I was impressed by the fairly quick response to this query. Hafiza called me and attempted to help but after 48 hours of getting nowhere, I asked that she get proper technical people to address this issue and its no use acting through middlemen to resolve this if you are giving me the wrong information. Now I find I am back to square one - a person tried to call me 3 times from vodacom and before actually advising what was happening hung up and now I'm still stuck still no call forwarding still no service from Vodacom still no voicemail??????? I need this fixed otherwise vodacom must refund me my money paid for the sim and contract that is useless without the ability to use voicemail and call forwarding!
wR
w R's update04 Jan 2018, 15:26
Reviewer Update
why has no one got back to me Ive had this contract from a month ago now with no call forwarding -or voice mail working this is absolutely unacceptable and I want my money back and close this contract!