TM
Thulisiwe M

1 reviews | Active since Jul 2017

08 Jul 2017, 18:04

unable to help me lock my phone

<p>I lost my sim card only to find out someone is using it sending sms.everything was rooting there gym personal sms.they say it locked but im receiving the sms from my the anonymous using my number.service for Vodacom is poor because they got my id ,my name even residential adress but they can not ask me those security things they told me to go vodashop while theres is no vodashop where I live.i will be able to go on the months.please help.my no for Vodacom is ********** 918.please any help email me to ********** is poor</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2017, 06:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2017, 11:44
Official

Good day,

As per our e-mail communication, feedback has been provided.

Regards,
RM