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stephanie N

1 reviews | Active since Jul 2018

01 Aug 2018, 13:36

Unable to get valid feedback on new contract

I am unable to sign up for a contract . This is my second attempt . Reference number BEF0W7 .

Each time , I am told that my account has been flagged as settled , and that "Some one" will call me back once the issue has been resolved.

This didn't happen when i called for the first time 3 months ago , and i'm assuming that it wont happen when I was told the same thing again today .

Please can some one assist with this ?

0
Replies (3)
Vodacom
Vodacom's reply01 Aug 2018, 13:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2018, 13:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2018, 15:06
Official

Dear Stephanie,

As per our recent conversation.

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Your query is being investigated and feedback will be given.

Warm regards,

Shad