Unable to get urgently needed credit thanks to Vodacom

Thank you I will update my complaint either positively or negatively based on the outcome.In addition to all the above please also advise the credit bureau my account was cancelled months ago (and I have had no arrears and no missed payments) it was all a mistake.

... and make sure there isn't any error on your system and make sure there is no longer any trace of an active contract.

Thank you for the email sent to the credit Bureau stating I don't owe anything to Vodacom.

Was the credit beureaux also notified that not only am I paid up but also that I have missed no payments this year as I was cancelled months ago? On Clearscore it shows I have missed payments for the last 8 months.This also needs to be cleared as this is the main issue with me getting credit.I have missed no payments and they need to be informed.Also let them know my was cancelled ages ago.

Thank you , please remember also to mention that I never .issed any payments either.

Thank you , please remember also remember to mention to them that I never missed any payments either beacause this is the main problem.

Our router (with another network provider) was struck by lightning recently , due to the errors from Vodacom's systems/collections/legal departments I now have been declined fibre due to a bad credit profile.The collections/legal department have already sent me an email stating I don't owe anything and this is being sorted put with the credit bereau.Why am I having difficult applying to have fibre installed?I have always been in good standing with My Vodacom accounts and have always paid what I owe.Please sort this out!!!Do you not want my money?I am struggling without wi-fi and you are forcing a loyal Vodacom customer and good payer to find another network provider.

Please help me to have this sorted out so I can install Vodacom fibre.

Thank you Vodacom , I am finally through the application process for fibre.However now I have to wait a week or longer for installation and I have already been delayed by almost a week due to the Vodacom error showing I am a bad payer.That is a week without wifi since my old Telkom ADSL router got struck by lightning.I am spending more and more airtime on data every day that I don't have wi-fi.Please can you guys escalate the installation process as I am really struggling to afford airtime in the interim.I will update my Hello Peter complaint either positively or negatively according to the action taken hereafter.

The sad saga qith Vodacom continues as I finally had my fibre installed on Friday and was told it would be working in an hour which never happened , I have been told it will take 24-48 working hours for this to happen and since it is now Saturday and the weekend this is not likely to happen untill Monday or Tueday next week.That means I have been almost 2 weeks without wi-fi at home thanks to Vodacom's mess ups, and have spent an absolute fortune on data thanks to you guys.Sort out my internet already.Vodacom has really deteriorated in the last few years!!!!