Unable to get support

Contacted and informed that the prices of data have been dropped and Vodacom offered me a deal for 20G and 20G nightowl data for R199.00 per month. I understood that they are bringing down my own package price - sounded fantastic until I thought about it and realised that MY package price hasn't been adjusted, I have been signed up for a further contract.

Although a great deal, this is not affordable with the other packages (Vodacom x3) I already have. Now I wish to cancel the order placed before delivery however, I am unable to get any customer assistance via the silly telephonic system.

Vodacom should really have accessible support - i.e. human beings where if you cannot enter the requested number, you are able to press * or 999 or something at least which will enable you to interact and discuss with a human being.

Kindly assist me by cancelling this order before it goes out for delivery.

I also do not wish to receive new offers as I am perfectly happy with my Vodacom packages (prior to the new order).

Everything ordered