Unable to get service

I would expect good service from Vodacom considering I have 12 contracts with them, but all I've experienced is bad service, lazy attitude and no help or follow up on any of my issues.

I have called Vodacom multiple times to get boosters installed into my guesthouse. The first time I called, they said they would escalate the issue, email me a reference number and I would be contacted by a technician. I did get a call from another consultant to ask what my address was, but never got mailed a reference. I had to call Vodacom again to ask them for the boosters to which I was told that there was no record of me ever asking for the boosters. I was once again told I would be contacted by a technician. I got called by another consultant who said she would send me an email which I need to confirm my address and they would send someone to my guesthouse. I still have not received an email and I am not going to keep going through 30 min plus phone calls constantly to get some kind of service. Bad service! Can't get an email for boosters but when my bills come through, then my email address is easily used. I would like to have this problem rectified before I find a different service provider to do it - and I will take my contracts there too.