1 reviews | Active since Jun 2010

15 Dec 2017, 09:01

Unable to get router password

I am unable since 14/12/2017 to get connected to someone at Vodacom Fibre to assist me with my router password. PLEASE HELP.

0
Replies (3)
Vodacom
Vodacom's reply15 Dec 2017, 10:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Dec 2017, 12:08
Official

Good day

We have requested the team to get in touch with you to assist. We will follow up to ensure that you receive feedback.

Thanks for your patience.

Regards

Moddy

Vodacom
Vodacom's reply20 Dec 2017, 09:52
Official

Good day

Thank you for taking my call and for confirming that the matter has been resolved.

We apologise for any inconvenience caused.

Regards

Moddy