Unable to get resolution to my problems

<p>Hello,</p> <p> </p> <p>I have a number of problems regarding billing, and also network functionality.</p> <p> </p> <p>Problem 1</p> <p>I have found that I am being double billed for a number of options that are supposed to be free. I have had a problem with the applications of my accounts, and once it was resolved, I was given free data bolt-on on my accounts. I see now that it is being billed for, twice, on both lines.</p> <p> </p> <p>Problem 2</p> <p>After many calls to the service desk, who have not managed to resolve my problem. My new phone (iPhone 7 Plus) is not able to connect to the Vodacom 4G network. It remains on 3G. I have the same SIM card I was using when I was on prepaid. Once the contract was started, I still used the old phone (iPhone 5S) for 2 weeks, which had the same problem. </p> <p> </p> <p>Problem 3</p> <p>I used to be able to manage all my lines from the Vodacom app, or on the myVodacom site. I had 4 lines linked to the profile. I now have only one line linked to my profile, the profile does not have sufficient rights on the line to make any ammendments, and I am unable to find my other lines to manage them.</p> <p> </p> <p>Please assist me in resolving all these issues, as they are becomming a real problem</p>