Unable to get my upgrade due to Vodacom implementing a new system!!!!!!

Dear Vodacom!

I am due for an upgrade 01 January 2018 (date has passed already)

I contacted Vodacom yesterday twice to confirm the upgrade, i was informed that I am due for an upgrade. So I went to Vodacom during my lunch time, by the way I had to incur extra expenses to get there.

After 45 minutes I was informed by the consultant that I am due for an upgrade but there is two upgrade dates on my number, and the previous day the consultant had the same situation with another client. She then logged a call from ISD (I assume it was the IT Dept).

They indicated that they implemented a new system, this be the reason for the mistake on my upgrade. I need to come back the following day.

I received a sms with the refrence number, and 5 minutes after that I received another sms indicating that the call has been CLOSED.

Okay, today I phoned more than 6 times and get a different story from every person that I speak to.

This upgrade is for my child, please tell me how to I expplain to my child AGAIN today that mommy could not get your new phone because Vodacom are testing their new system. She almost did not sleep of the exitement.

I am giving Vodacom until 16:00 TODAY, to fix this in order for me to collect my upgrade TODAY, or you can CANCEL all my contracts at Vodacom. I will then move my service to another service provider that is willing to render the service to their clients which the client is paying for.

This is not the first issue I had with Vodacom, I will also inform as many people possible of your poor service!!!!!!!

Trust to hear from you before 16:00

regards

Ro-janie Nash