MG
Melissa G
1 reviews | Active since Feb 2021
25 Feb 2026, 11:47
Unable to get invoices for 2023
I am unable to get invoices from them I have been trying for an hour speaking to multiple agents and accounts department is to busy to speak to a person. They keep on telling me I need to speak with Tobi the bot via SMS but I need invoices from 2023 which the bot is unable to give it to me.
Horrible way to treat a customer
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Vodacom's replyOfficial
25 Feb 2026, 14:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2026, 14:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team