Unable to get hold of Customer Care

I have been trying to contact Vodacom Customer Care (for individuals) all morning and keep getting diverted to business. In addition to this, the IVR prompts are so unhelpful! I have phoned 8 TIMES and each time I get hold of an agent, they just transfer me back and so the vicious circle continues. If the volumes are high, I understand and don't mind waiting but Vodacom should not divert us to business if they are not aware that they are supposed to help us. This was absolutely pathetic service and a waste of my time... apparently the only solution is that Vodacom will phone me back (I won't hold my breath).