1 reviews | Active since Mar 2014
Unable to get help
Since i had cancelled my contract with vodacom a week after they had couriered the device to me on the 19 July 2017,i have been constantly calling them( ********** 66 ref nr 3369)requesting for them to collect back their device(Samsung Galazy Tab 3 Lite)as i am not using it, i dont need a tablet,i always get promissed that they will collect it back they are having issues with the courier company,its now going to 2 months everyweek i call them,money is being deducted from my account i honestly dont know what to do anymore when i call they always tell me that the contract will be cancelled as soon as they collect the device back and my money will be refunded as long as i have the reference number.Please help me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Kindly be advised that collection has been arranged.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Good day,
Kindly be advised that collection has been arranged.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,