Unable to get cancellation qoute.

I have contacted the cancellations line numerous times just to get a cancellation qoute. Everytime I get told my number is registered on the old M2 system and they cannot assit. They then tell me they will send me an email but the apparent email never gets sent. The service received from Vodacom is atrocious they never follow up on their queries. I wish that I never joined this network.