Unable to get assistance if abroad.

I'm not residing in SA and vodacom is reporting me to the credit authorities for not paying an outstanding amount on my account that has been cancelled. Here is the issue, I want to pay the R400 that I owe, but I do not know my account number (they also did not indicate it on the notice they sent) nor do I have access to it as you either need to contact them from a vodacom number or the chatbot (where all queries are now directed to) sends a pin to the cell number that I do not have access to. I do not want to make a payment that will go into a black hole and then without being sure it's recorded properly.

I'm really writing this review as a last resort as I cannot get hold of a consultant to assist. I paid £39 (R937.63 by today's exchange rate) for a 6min call and still got nowhere close to being in contact with a consultant.

Please if anyone has advice on this I am all ears. Honestly just want to pay and get on with it.

Bare in mind, I do not have access to the app, the chatbot requires you to be using the actual number that you are querying and the cost of navigating the voice prompts has an astronomical cost if you phoning from outside of SA.

Giving Vodacom 1 star because how it is that I cannot get a hold of anyone to assist me to resolve this issue?