Unable to get a response

<p>This morning I contacted vodacom where the lady told me she can not assist me as she is dealing with sales I need to email customer care, which I did this morning, no one came back to me yet, I went to Facebook asking for assistance no one answered me, yesterday your stupid vodacom protect app locked my phone for no reason at all, after almost an hour of struggling I managed to unblock it, now again this morning this app locked my phone, I can not unblock it as I can't remember the code I was given yesterday and I can't access my emails, you guys have literally cost me thousands of rands in business today, what part of unblock my phone urgently do you not understand</p>