eM
emile M

1 reviews | Active since Dec 2011

14 Feb 2017, 22:18

Unable to fix phone within warranty

<p>I booked my phone for repairs last week that was bought on contract in March 2016 so still within the 12 month warranty. a few days later i received a call that i must pay R570 to replace the camera that was the reason for booking it in. In July 2016 my phone fell and i had to replace the LCD. Vodacom claims now that the warranty is voided due to this and that a part was removed that caused the camera not to function anymore. This is a load of **** as how can a part be missing that is needed for the camera to work not be there when it was working very well up until recently. If the part was not there the camera will not function. As part of this contract I had to get an educational voucher which up till now I didnt get.</p> <p> </p> <p>My request is that my phone get fixed or the device repalced as discussed when phone was booked in without having me to pay!!! And if no voucher can be issued to be compensated accordingly for time I waited to to get it from Vodacom with something to the sme value.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team