Unable to execute SIM Swap after theft of phone.

My account with Vodacom is paid up (in other words up to date) since 6 December 2015. I lost my phone subsequently and have been trying to do a SIM SWAP. I am being directed from pillar to post for 3 ****** days and every consultant tell me either the system is off or my account is in arrears. Every time I am being told to wait for 24 hours and I am missing important calls.<br> <br> The last person I spoke to is Norma Gcingca *** @ 12h00) and she tells me nothing new. Any sane person should not be considering subscribing to Vodacom at the moment. They have become bigger than the customers.