TH
Theo H
1 reviews | Active since Oct 2012
01 Oct 2025, 08:21
Unable to do sim swap at Vodacom for 3 months!
Hi, my father passed away about one year ago. And my mother's phone contract was in his name. She lost her SIM, and I had to do a SIM swap at Vodacom. It has now been 3 months since the SIM was lost. I have been to a Vodashop multiple times and have sent them all the relevant documents. As well as keeping the account paid up to date via EFT from my personal account, as my father's account has been closed. I have not been able to go for a SIM swap for 3 months, and I have today received another bill on that account. I am now done with Vodacom and have gotten my mom a new MTN SIM and number. This has been the worst and most painful experience I have had with a service provider.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Oct 2025, 10:14Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2025, 10:14
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
TH
Theo H's updateReviewer Update
08 Oct 2025, 12:27This is the reply I got from Vodacom after requesting for this account to be converted to prepaid 3 months ago. And it being paid in full at the time and that I would receive a credit for last month.
"Dear
As per the Department that deals with deceased accounts th efeedback is as follows:
Please note that the late never opted for Contract Cover Insurance.
Cell number ********, to move to prepaid, a payment of R 837.98, the amount cover the arrears and current invoice. Please note once payment is made number will be moved to prepaid and any remaining airtime/data will be forfeited.
Pick a payment channel that suits you best:"
"Dear
As per the Department that deals with deceased accounts th efeedback is as follows:
Please note that the late never opted for Contract Cover Insurance.
Cell number ********, to move to prepaid, a payment of R 837.98, the amount cover the arrears and current invoice. Please note once payment is made number will be moved to prepaid and any remaining airtime/data will be forfeited.
Pick a payment channel that suits you best:"
TH
Theo H's update08 Oct 2025, 12:27
Reviewer Update
This is the reply I got from Vodacom after requesting for this account to be converted to prepaid 3 months ago. And it being paid in full at the time and that I would receive a credit for last month.
"Dear
As per the Department that deals with deceased accounts th efeedback is as follows:
Please note that the late never opted for Contract Cover Insurance.
Cell number ********, to move to prepaid, a payment of R 837.98, the amount cover the arrears and current invoice. Please note once payment is made number will be moved to prepaid and any remaining airtime/data will be forfeited.
Pick a payment channel that suits you best:"
"Dear
As per the Department that deals with deceased accounts th efeedback is as follows:
Please note that the late never opted for Contract Cover Insurance.
Cell number ********, to move to prepaid, a payment of R 837.98, the amount cover the arrears and current invoice. Please note once payment is made number will be moved to prepaid and any remaining airtime/data will be forfeited.
Pick a payment channel that suits you best:"
TH
Theo H's updateReviewer Update
10 Oct 2025, 09:15I have made the payment and sent you an email, but did not get a reply. It feels like once again we are going around in circles.😔
TH
Theo H's update10 Oct 2025, 09:15
Reviewer Update
I have made the payment and sent you an email, but did not get a reply. It feels like once again we are going around in circles.😔
TH
Theo H's updateReviewer Update
21 Oct 2025, 09:41Hi
I would like to give an update I recieved today from Vodacom.
"Hi PaulYour number ******** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home.Kind regardsVodacom"
Finally, it has been done after 4 months of phone calls, emails, and in-person visits.
Now the next project starts, trying to do a sim swap ......
If it were not for HelloPeter, I don't think it would have been possible.
Thank you to whom every is on the Vodacom side of this for helping me get this done.
I would like to give an update I recieved today from Vodacom.
"Hi PaulYour number ******** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home.Kind regardsVodacom"
Finally, it has been done after 4 months of phone calls, emails, and in-person visits.
Now the next project starts, trying to do a sim swap ......
If it were not for HelloPeter, I don't think it would have been possible.
Thank you to whom every is on the Vodacom side of this for helping me get this done.
TH
Theo H's update21 Oct 2025, 09:41
Reviewer Update
Hi
I would like to give an update I recieved today from Vodacom.
"Hi PaulYour number ******** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home.Kind regardsVodacom"
Finally, it has been done after 4 months of phone calls, emails, and in-person visits.
Now the next project starts, trying to do a sim swap ......
If it were not for HelloPeter, I don't think it would have been possible.
Thank you to whom every is on the Vodacom side of this for helping me get this done.
I would like to give an update I recieved today from Vodacom.
"Hi PaulYour number ******** has been converted to pre-paid. Recharge and get more value on all airtime and data bundles through the My Vodacom App http://voda.com/app-home.Kind regardsVodacom"
Finally, it has been done after 4 months of phone calls, emails, and in-person visits.
Now the next project starts, trying to do a sim swap ......
If it were not for HelloPeter, I don't think it would have been possible.
Thank you to whom every is on the Vodacom side of this for helping me get this done.