Unable to do a top up

Item: Vodacom
Rating: 1
Author: Sarah R

I cannot do airtime top up, I called Vodacom on the 22nd August and the guy dropped the phone on me. I'm now told that my contract is an open line contract. I was able to do a top up before, what has changed and by who and when. I'm now out of reach. Vodacom please check and send me/share the recordings from when I renewed my contract, I want to hear what I agreed on.

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Replies (1)

Vodacom's replyOfficial

25 Aug 2025, 12:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Aug 2025, 12:01

Official