1 reviews | Active since May 2012
Unable to dial out as well as forced to be charged for out-of-bundle rates
<p>Good day </p> <p> </p> <p>I am a vodacom user for over 7 years. I have recently upgraded my cell phone to note 5 with gear s2. o a xs contract. I have not been able to make external calls for a whie now, almost 2 months as it keeps says:"your cellular service has been suspended...". I have called 4 times to the customer call centre and have still not been able to resolve the issue, 1st time they put me on hold for 30 mins without an explanation, 2nd time they dropped my call, 3rd time to be honest Lady named Mbali gave excellent service and it still didnt resolve the issue, i just called this morning when I had a free moment and am still awaiting a callback</p>
I have also been getting charged out of data bundle rates as it always says successful when I purchase a 2G data bundle but it never shows on the balance or vodacom app, its absolutely unfair that my bill has now gone to R1200 from the normal R750, I am quit sick of their service and actually wish i cancelled instead of upgrading.
I have also been getting charged out of data bundle rates as it always says successful when I purchase a 2G data bundle but it never shows on the balance or vodacom app, its absolutely unfair that my bill has now gone to R1200 from the normal R750, I am quit sick of their service and actually wish i cancelled instead of upgrading.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No one has still called me.............
No one has still called me.............
A Gentlmen called me a few minutes ago and has assisted me with regards to the out of bundles rates and has made a plan to assist me in regards to the out of bundle rate, I am still unable to make outgoing calls but the customer care assistant I called this morning assisted me in telling me why the restriction is on the account and it has something to do with regards to the contract upgrade, as for the Gent that called me , he was very couteous and helpful in explaining to me what was going on with a few clients'(including me) billing issues.
Apppreciate the call back from Vodacom......hopefully I am able to make outgoing calls soon
A Gentlmen called me a few minutes ago and has assisted me with regards to the out of bundles rates and has made a plan to assist me in regards to the out of bundle rate, I am still unable to make outgoing calls but the customer care assistant I called this morning assisted me in telling me why the restriction is on the account and it has something to do with regards to the contract upgrade, as for the Gent that called me , he was very couteous and helpful in explaining to me what was going on with a few clients'(including me) billing issues.
Apppreciate the call back from Vodacom......hopefully I am able to make outgoing calls soon
I am still unable to make outgoing calls from my cell. Can anyone please assist?
I am still unable to make outgoing calls from my cell. Can anyone please assist?
I cannot make calls still externally from my phone. Can ANYONE HELP me from vodacom, its been like this since April.
I cannot make calls still externally from my phone. Can ANYONE HELP me from vodacom, its been like this since April.