Unable to deliver on time

I have placed an order with Vodacom for a new contract on the 19 November 2020. I was advised that my I can expect my new device within the next 3 days. They have provided me with a tracking number to track my order. Based on the details on the Vodacom Track my order site it stated that my delivery was suppose to be here on the 23 November 2020 as it was out for delivery at 06:55am Monday morning. To my surprise I have not received my delivery and it is now the 24 November 2020 and not once did they try to contact me to inform me that they are unable to find the address or 'something came up' and they are unable to deliver my device. I made provision to be at home to sign for my delivery but to my surprise no one delivered my device. When I tracked my order again on the 24 November 2020 the status just showed that the delivery was unsuccessfully, but they made no means to contact me as the client.

This is now the 3rd encounter that I had with Vodacom and their delivery services where they don't deliver on time and they make no means to contact the customer to keep the customer up to date as to what is happening with their order.

I need my device to be delivered to the address provided by no later than 10am as this is unacceptable.