1 reviews | Active since Dec 2016
Unable to credit an account that never existed
<p>I have now struggled for months with Vodacom. I bought out my account in May 2016. I did not get and invoice for 6 months. Then in November they started billing me again. Now it has reached a point where this balance they claim i owe them is affecting my credit rating.</p> <p> </p> <p>I have never seen such pathetic service delivery in my life!</p> <p> </p> <p>I have logged many complains and spoken to lots of peaple from the aco****s to the cancellations departments.</p> <p> </p> <p>They are not able to solve a mess that they caused and now it is affecting me.</p> <p> </p> <p>They simply just don't care!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
The credit was created and approved. It will reflect in the Vodacom account shortly.
Once again, we would like to apologise for the delay and any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Dear Client
The credit was created and approved. It will reflect in the Vodacom account shortly.
Once again, we would like to apologise for the delay and any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Please be so kind as to email me the details of the amount that will be credited.
Also may i please find out when i will get the R714 back that was wrongfully taken from my bank account Nov 2016?
This matter has dragged out over many months now and it shows the level of commitment that Vodacom has to resolve issues caused by them!
Please be so kind as to email me the details of the amount that will be credited.
Also may i please find out when i will get the R714 back that was wrongfully taken from my bank account Nov 2016?
This matter has dragged out over many months now and it shows the level of commitment that Vodacom has to resolve issues caused by them!