GN
Graham N
1 reviews | Active since Jul 2015
09 Jan 2020, 10:12
Unable to contact Vodacom insurance to cancel cover
I have been trying to cancel my device insurance for WEEKS!!! Vodacom outlets refuse to help and insist I call *** No one answers that number. Just annoying hold music for over 20 mins. Emails to *** don't get a response. The online help bot is completely useless. I JUST WANT TO CANCEL MY INSURANCE!!!! :(
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Jan 2020, 11:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jan 2020, 11:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GN
Graham N's updateReviewer Update
21 Jan 2020, 11:11Hi Vodacom
It has been over 10 days since your reply yet I have not been contacted by a consultant
:(
It has been over 10 days since your reply yet I have not been contacted by a consultant
:(
GN
Graham N's update21 Jan 2020, 11:11
Reviewer Update
Hi Vodacom
It has been over 10 days since your reply yet I have not been contacted by a consultant
:(
It has been over 10 days since your reply yet I have not been contacted by a consultant
:(
Vodacom's replyOfficial
30 Jan 2020, 14:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply30 Jan 2020, 14:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
GN
Graham N's updateReviewer Update
18 Mar 2020, 15:00I am being charged for insurance AGAIN
Please - I don't own this device anymore and want a refund
:(
Why is this so difficult???????
Please - I don't own this device anymore and want a refund
:(
Why is this so difficult???????
GN
Graham N's update18 Mar 2020, 15:00
Reviewer Update
I am being charged for insurance AGAIN
Please - I don't own this device anymore and want a refund
:(
Why is this so difficult???????
Please - I don't own this device anymore and want a refund
:(
Why is this so difficult???????