Unable to Contact Vodacom About Handed-Over Account – Suspended Number

I am writing to request assistance regarding a Vodacom account that appears on my credit report with an outstanding balance of approximately R16,357, which has been marked as handed over for collection.

I have been trying to contact Vodacom to resolve this matter and arrange payment. However, when I call the customer service line, the system requires me to enter the Vodacom number linked to the account. Unfortunately, this is not possible because the number associated with the account has already been suspended.

Because of this, I am unable to reach a consultant to discuss the matter or make payment arrangements.

I would like Vodacom to please assist with the following:

1. Provide details of the debt collection company currently handling my account. 2. Provide the contact details of the relevant department or collection agency. 3. Assist me with obtaining the settlement amount so that I can resolve the account and clear my credit record.

I am willing to resolve this matter as soon as possible, but I am unable to do so because I cannot reach anyone for assistance.

I would appreciate Vodacom’s urgent assistance in this matter.

Kind regards Sibahle Mbatha*