Unable to contact a live agent at customer care

I would just like to know if Vodacom has closed it's call centres with REAL, LIVE HUMANS down? For the past month or so I've been trying to contact customer (by dialing 135) for a simple query and have not been able to speak to an agent. Every single time my call is directed to the chatbot TOBI - who doesn't understand and is unable to resolve my query and my call is always rudely disconnected! I would really appreciate it if a HUMAN could make contact with me to resolve a fairly simple issue that I have. Alternatively if there is another way besides dialing 135 to contact a HUMAN agent which I'm unaware of, please let me know, and I will gladly do so.