1 reviews | Active since Mar 2009
Unable to confirm order of Approved Contract
After hearing the adverti*****t on the radio regarding pre-ordering of the new Samsung phone, I went online to signup for a new contract. The site, itself, is very buggy and it took me 3 times just to get through the lengthy process of supplying all the information. This information included employment details, banking details, etc.<br> <br> Eventually, I managed to get through the process without the site crashing and it confirmed that I qualified for the promotion. After that, I entered the contract details and the Vodacom confirmed both via email and SMS that the contract application has been approved. The email requested that I go online to confirm the order. Unfortunately, the site does not allow me to. Every time I enter in the order details, the site does nothing.<br> <br> I've tried calling Vodacom numerous times today and have spent cumulatively over an hour waiting on hold. So far, Vodacom has provided no other easy way for me to confirm the order that was placed.
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your billing query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your billing query.
Regards
Consumer Website Team
