TE
Tal Even-Tov

1 reviews | Active since Mar 2009

02 Apr 2015, 14:38

Unable to confirm order of Approved Contract

After hearing the adverti*****t on the radio regarding pre-ordering of the new Samsung phone, I went online to signup for a new contract. The site, itself, is very buggy and it took me 3 times just to get through the lengthy process of supplying all the information. This information included employment details, banking details, etc.<br> <br> Eventually, I managed to get through the process without the site crashing and it confirmed that I qualified for the promotion. After that, I entered the contract details and the Vodacom confirmed both via email and SMS that the contract application has been approved. The email requested that I go online to confirm the order. Unfortunately, the site does not allow me to. Every time I enter in the order details, the site does nothing.<br> <br> I've tried calling Vodacom numerous times today and have spent cumulatively over an hour waiting on hold. So far, Vodacom has provided no other easy way for me to confirm the order that was placed.

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2015, 11:58
Official
Hello eventovt,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team