LW
Lorraine W
1 reviews | Active since Jun 2017
15 Oct 2018, 13:01
Unable to Confirm New Order
I am receiving the smses to confirm my online order, however when I reply that I confirm, it does not seem to do anything. I am unable to confirm this order. I contacted your call centre and it is still pending confirmation. Can someone please assist me in order to confirm this order. PLEASE
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
15 Oct 2018, 13:35 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2018, 13:35
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Oct 2018, 15:06Dear Lorraine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed our confirmations team and requested for them to contact you back to confirm the application. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed our confirmations team and requested for them to contact you back to confirm the application. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply15 Oct 2018, 15:06
Official
Dear Lorraine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed our confirmations team and requested for them to contact you back to confirm the application. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed our confirmations team and requested for them to contact you back to confirm the application. Regards
Ashwin Abdurahman Consumer Website Team(SA)
LW
Lorraine W's updateReviewer Update
17 Oct 2018, 15:21Thank you for the call Ashwin. I sincerely hope the confirmations department will call me before Close Of Business.
LW
Lorraine W's update17 Oct 2018, 15:21
Reviewer Update
Thank you for the call Ashwin. I sincerely hope the confirmations department will call me before Close Of Business.
LW
Lorraine W's updateReviewer Update
17 Oct 2018, 23:28Hi Ashwin. Confirmations failed to phone me again. Please assist. Its going in for 72 hours now. I don't know why there is this huge delay.
LW
Lorraine W's update17 Oct 2018, 23:28
Reviewer Update
Hi Ashwin. Confirmations failed to phone me again. Please assist. Its going in for 72 hours now. I don't know why there is this huge delay.
LW
Lorraine W's updateReviewer Update
18 Oct 2018, 07:43Good day,
Please be advised. That the confirmations department failed to contact me. It has now been 72 hours and I haven't been able to confirm this contract. Please advise why this is happening. Should I not be contacted before 11am today on the number I specified, then I will cancel the deal. A person cannot wait this long to be contacted.
LW
Lorraine W's update18 Oct 2018, 07:43
Reviewer Update
Good day,
Please be advised. That the confirmations department failed to contact me. It has now been 72 hours and I haven't been able to confirm this contract. Please advise why this is happening. Should I not be contacted before 11am today on the number I specified, then I will cancel the deal. A person cannot wait this long to be contacted.
LW
Lorraine W's updateReviewer Update
18 Oct 2018, 09:23Ashwin, thank you. Confirmations just gave me a call. Thank you agai.
LW
Lorraine W's update18 Oct 2018, 09:23
Reviewer Update
Ashwin, thank you. Confirmations just gave me a call. Thank you agai.
Vodacom's replyOfficial
18 Oct 2018, 11:17Hi Lorraine
Its a pleasure :-)
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Its a pleasure :-)
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2018, 11:17
Official
Hi Lorraine
Its a pleasure :-)
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Its a pleasure :-)
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team