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VM
Vhonani M

1 reviews | Active since Sept 2013

19 Sept 2019, 14:48

Unable to completely port

I have app**** for a new top up data bundle contract and requested porting my number from Telkom to Vodacom, currently ask I speak from 30 August my number is active on vodacom and also active with telkom, (on vodacom I receive only vodacom calls and with telkom I receive all other networks - mind you this is on the same number ) The consultant who assisted me from the store have been escalating the issue to Vodacom IT and they keep saying it is solved but when we check the issue persist (The consultant have tried her best even when she was not at work she would keep escalating my issues). The sad part is that currently I cant access my banking app because of the line being active on 2 networks. Can I be assisted with this issue, the latest ref for my query is ***.

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Replies (4)
VM
Vhonani M's update19 Sept 2019, 14:53
Reviewer Update
To add on my review, I even tried your call centre (they are useless- pardon me) and I was told they cannot do anything as the contract was opened in the store.
Vodacom
Vodacom's reply20 Sept 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
VM
Vhonani M's update25 Sept 2019, 14:28
Reviewer Update
Still to date I have been not assisted with this case and no consultant have contacted me.
Vodacom
Vodacom's reply03 Oct 2019, 10:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team