AW
Andre W
1 reviews | Active since Mar 2009
21 Sept 2019, 14:48
Unable to Complete Service Request
Firstly it took me more than a month and a Hellopeter complaint to obtain my fibre installation. Now I have my fibre installed, but again I am getting pushed pillar to post to just get my connection active! Can it be that difficult for Vodacom SILOs to start working together to provide customer value or is this plain incompetence?
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Replies (2)
Vodacom's replyOfficial
21 Sept 2019, 19:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2019, 19:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Oct 2019, 09:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2019, 09:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,