Unable to cancel Vodacom Insurance.

I have submitted a request to cancel my Vodacom Insurance Policy for my phone on numerous times.

On 27 February 2023, I phoned your cancellation number ***. A week later, I visited your Secunda Vodacom Shop and submitted a cancellation form which I received there. I have not had any feedback form you since and have called your number *** numerous times thereafter, at least every second week.

I upgraded my Vodacom contract in April 2023. At that time, I also requested the insurance policy to be cancelled, as I did not upgrade my device. On 18 April 2023, I received a text message on my phone, telling me the above mentioned policy has been activated, with an instruction to download Policy Docs with links. Even with using my ID number, I am not able to do so. Yesterday, my son came to visit me and we tried calling your number three times before 12h00. The phone just gets cut off.

We emailed your cancellation mail ***, but the mail is bouncing. We emailed this address a second time today and hope to get a response.

I kindly request that you honour my instruction for the cancellation of this policy, or please could you assist to escalate my enquiry, as I intend to approach the ombudsman for relief as I am not able to get a response from you.

Sincerely,