1 reviews | Active since May 2018
Unable to cancel VODACOM contracts
I am struggling to cancel my two vodacom numbers - I have to give a month notice - but they keep on transferring me to the retentions department - and at the cancellation department they just pretend to be unable to hear me when I phone ********** . Also not able to send them a e-mail in this regard- my contract ended August 2017 for my data sim nr ********** 172 and I would also like to cancel my cell ********** 467. Why does vodacom make this process so difficult?
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good day
Thank you for taking my call. Thanks for your patience and for allowing me to assist.
Regards
Moddy
Good day
Thank you for taking my call. Thanks for your patience and for allowing me to assist.
Regards
Moddy