Unable to cancel Vodacom contract

I have contacted Vodacom regarding the cancellation of one of my contracts on 1 December 2020. I talked to Romano who made me a counter-offer and I agreed not to cancel the contract. However, none of the promises that he made realised and Vodacom confirmed that they found the recording of the telephone conversation, which I can go and listen to at Vodacom, and that Romano did in fact make promises that was not kept. I was then informed that since the promises were made, it had to be honoured by Vodacom. Needless to say, it wasn't done.

So on 8 February 2021, I informed Vodacom that since they did not keep their part of the agreement regarding the extension of the contract, I am cancelling the contract and it will only be valid until 30 April 2021.

So I phoned again today to confirm cancellation of the contract and was informed by Mbali that the contract has not been cancelled, but upgraded.

I have spent more that 3 months on getting this resolved with no resolution of any kind.

Since I am unable to get hold of anyone in the Cancellations department who can assist me, I am hereby informing you that the contract has been cancelled with the final payment in April 2021.