1 reviews | Active since Oct 2017
Unable to cancel unwanted contract for 4 months
I was contacted by the vodacom contacted by the vodacom contact centre claiming that I had won two mobile phones from vodacom in July 2017.
The phones were delivered and I signed for them. When I realised that I had in fact been roped into an additional contract, on top of the one that I already have with vodacom, I tried calling to get them to cancel it to no avail.
I keep on being sent from pillar to post every time I called, and when I go to a vodacom outlet they tell me that they can not assist, and I must call ********** , which I have been doing for the past 3 months.
I have not used any of the phones, nor have I made or received any calls on them.
I have had money being debited from my account every month for this contract, which I can not stop at my bank, because it's linked to my original contract which I use for business purposes.
I am 71yrs old, and I feel taken advantage of and all of this stress is beginning to take a toll on my health.
Especially something that I never asked for.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
