Unable to cancel successfully after the worst custoer experience of my life.

TLDR: Entirely ***********, please go litterally anywhere else.

3 months of failed attemptes to have installation done, being told i dont live in the province (with a fourways adress).

Not one person accepts responsibility or tries to help you, its all a blame game where the last person you spoke too is in the wrong. I eventually contacted vumatel directly and installation was completed within two days.

I then had to contact voda to tell them that installation was complete and the line is working, then could begin billing. On the very same call i was again told that I dont live in gauteng.

the line worked for 3 months until this past saturday when the line was deleted by vodacom on the basis that i dont live in gauteng. they have multiple proofs of adress clearly showing that i do infact live in gauteng.

I then was told the only solution was to make a new account and i would be back online that same day, that was a lie, i was only told that i wouldnt be reconnected immediately after the order was complete.

On monday I called in and cancelled the account, and was assured my line would be released within 48 hours so i could sign up with another service provider.

line is still not released, no one will assist me, and im stuck without internet (Which my wife requires for work) and a useless line.