Unable to cancel non-authorised upgrade

<p>I received a call about a month ago whereby I was informed that for being a loyal contract subscriber I will be given a free Wi-Fi modem with 5 GB of data a month.</p> <p> </p> <p>I specifically asked if this will increase my current monthly costs whereby I was informed that it would not.</p> <p>In fact it would reduce my monthly data costs on my contract to R199.</p> <p> </p> <p>When receiving the device I noticed an invoice with an amount owing to Vodacom an immediately knew this device was not free.</p> <p> </p> <p>On the 29th of September it was confirmed as I noticed charges going off my bank account.</p> <p>I immediately phoned Vodacom and was told that they have arranged that RAM couriers pick up the device and thereafter my account will be refunded.</p> <p>I waited a week and nothing happened. So, I phoned again on 8 Oct, whereby I was informed and assured that the request for pickup and cancellation was made.</p> <p> </p> <p>I followed up with Vodacom today and they are not aware of any request for cancellation or pick.</p> <p>To add to this I was informed that because the matter has been longer than 14 days that they can’t cancel this "order".</p> <p> </p> <p>This is absolutely ridiculous as it seems Vodacom keep delaying this process and plan to keep deducting money from me until I merely accept this.</p> <p>I want this matter resolved ASAP!</p>